Your privacy matters

Who we are

Mr Keys Ltd provides automotive key cutting, replacement, programming and vehicle entry services from our Conisbrough location, together with selected local call-out services.

Mr Keys Ltd is a private limited company registered in England and Wales.
Company number: 15112905
VAT registration number: 467 7267 45

Registered office:
11 The Crofts, Rotherham, England, S60 2DJ
Registered office only — not our trading address.

Website: mrkeysltd.co.uk

Email: keysandgifts@yahoo.co.uk

What information we may collect

When you contact us through our website, by email, by telephone or through another communication method, we may collect information including:

• Your name
• Your email address
• Your telephone number
• Your vehicle registration number
• Your vehicle make, model or other vehicle details
• Images of your existing key where you choose to provide them
• Your location where relevant to a call-out enquiry
• Details about the key or vehicle service you require
• Information you include within an enquiry or message
• Details required to prepare or discuss a quotation
• Communication records between you and us

Information collected when you use our website

Certain technical information may be collected automatically when you visit this website.

Depending on your cookie preferences, this may include:

• Pages visited
• Approximate location
• Device type
• Browser type
• Operating system
• How you reached our website
• General website usage information

Optional analytics technologies are only used where the appropriate consent has been provided.

How we use your information

Personal information may be used to:

• Respond to enquiries
• Discuss automotive key cutting, replacement, programming or vehicle entry work
• Arrange in-store appointments or local call-outs
• Prepare and provide quotations
• Communicate with you about an existing or proposed service
• Deliver services you have requested
• Keep appropriate business and communication records
• Deal with questions, complaints or customer service matters
• Improve our website, services and customer experience
• Meet applicable legal, regulatory, accounting or administrative requirements

Our reasons for using your information

We only use personal information where there is an appropriate reason for doing so.

Depending on the circumstances, this may include:

• Taking steps at your request before entering into an agreement
• Performing an agreement or providing services you have requested
• Our legitimate business interests, such as responding to enquiries, managing customer relationships and operating our business
• Complying with legal obligations
• Your consent where consent is required, for example for optional analytics cookies

Contact forms and enquiries

If you submit an enquiry through this website, the information you provide is used so that Mr Keys Ltd can identify the likely key or service required, prepare or discuss a quotation, and respond to your request.

Please do not submit information through our website that is not relevant to your enquiry.

Website analytics

We may use website analytics services such as Google Analytics to understand how visitors use the website and to help improve its content, usability and performance.

Analytics may provide information such as pages viewed, approximate location, device type, browser type and how users interact with the website.

Optional analytics will only be activated where you have accepted the relevant cookies through our cookie consent controls.

You can use the website without accepting optional analytics cookies.

Cookies

This website may use essential cookies and, where consent is given, optional analytics cookies.

More information about cookies and how to manage your preferences can be found in our Cookie Policy .

How we store your information

Information submitted through this website may be transmitted through our website hosting and email systems so that we can respond to your enquiry and operate our business.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long information is retained may depend on factors such as:

• Whether you become a customer
• Whether the information relates to a quotation, booking or completed service
• Whether we need the information for accounting, administrative or legal purposes
• Whether there is an ongoing enquiry, dispute or complaint

Sharing your information

We do not sell or rent your personal information.

Information may be shared with trusted third-party service providers where reasonably necessary to operate our business or website.

These may include providers involved in:

• Website hosting
• Email services
• Website analytics
• IT and technical support
• Professional or administrative services

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of external websites. You should review the privacy information provided by those websites before supplying them with personal information.

Your data protection rights

Depending on the circumstances and applicable data protection law, you may have rights in relation to your personal information.

These may include the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of how information is used in certain circumstances
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent
• Request transfer of information where applicable

These rights do not apply in every situation and there may be circumstances where information must be retained.

Making a privacy request

If you would like to make a request concerning your personal information, please contact us using:

Email: keysandgifts@yahoo.co.uk

We may need to request enough information to verify your identity before dealing with certain requests.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You may also have the right to raise a complaint with the relevant UK data protection supervisory authority.

Children's information

This website and our services are not intended to collect personal information from children.

If you believe a child has provided personal information through this website inappropriately, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on this page and the date shown at the top of the policy will indicate when it was last updated.

Contact us

If you have any questions about this Privacy Policy or how Mr Keys Ltd handles personal information, please contact us.

Email: keysandgifts@yahoo.co.uk